This depends on the service requested and the pick-up and delivery locations. Prime Logistics Company Limitedase check our transit times for further details.

No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.

mEach country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myPrime Logistics Company Limited may be useful if you import shipments frequently.

If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.

Prime Logistics Company Limited operates an 'unknown shipper policy' for first-time customers. If you are shipping with Prime Logistics Company Limited for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the Prime Logistics Company Limited network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Prime Logistics Company Limitedase note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of Prime Logistics Company Limited. Prime Logistics Company Limited has no control over these request